2.1 Cancel Pending and Awaiting Field Activity Severance Events

Reference: Manage Severance Process Model - Page 1 for the business process diagram associated with this activity.

Group:

•	Severance Event Activator

•	Real Time Cancellation Severance Process

Actor/Role: CSR

Description: This step is initiated automatically or manually by CSR or Authorized User.

•	Automated Process: Company's business rules dictate required conditions to cancel Severance Process. Usually Company allows cancellation if:

•	Cumulative debt class debt is paid in full.

•	Cumulative debt class debt amount is below threshold. If this is the case, then system cancels all the pending and awaiting Field Activity Severance Events and transitions Severance Process to Inactive state.

•	Manual Process: CSR or Authorized User cancels Pending and awaiting Field Activity Severance Events depends on current business needs.

Process Names

•	SET - Severance event trigger

•	BILLING - Billing

•	PUPL - Payment Upload Process

Entities to Configure

•	Debt Class

•	Feature Configuration

•

Workflow

Available Algorithms

•	CI_DCSEVCAN (DC SEV CAN) - Severance Process Cancellation. Cancel Severance Process if Debt Class Debt <= Threshold

•	CI_SPX_CRIT (SEV CAN CRIT) - Cancel severance process if debt < $10

•	CI_PUPL - Create Pending Payment Upload Job